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IT service agreements


Service level agreement SLA is a usual way to outline specific conditions and arrangements under which the services are to be delivered. Nevertheless, the SLA is a usual arrangement between top-level stakeholders, as the service provider and the service's customer.
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When it comes to tech contracts and service level agreements, Most of the time the parties are having lengthy negotiations with relation to the liability provisions. Risks related to implementation and configuration, as well as operational risks are usually factored in liability clauses
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Intellectual property rights lie in the heart of technology contracts. The IP rights are critical to many elements of the deal and will determine what the customer will be getting for its payment and what services the supplier will provide
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